Guidebook

＞For first-time users

This site is the NAGATANI Official Store, operated by Nagatani Co., Ltd. (hereinafter referred to as "our store").
It is available 24 hours a day, so please feel free to use it!

Before using this site, please read and understand the shopping guide.
Please note that our store operates without directly managed stores, retail stores, or department stores in Japan. We appreciate your understanding.

＞About member registration

Membership registration is free, and no admission fee or annual fee is required.
We offer various benefits to our members.

　1. From the next order, you can save the trouble of entering delivery address information and place orders quickly.
　2. You can subscribe to a mail magazine full of the latest information.
　3. If you add your date of birth to My Account, you will receive a birthday coupon.
(*This coupon is for members who have completed registration by the month prior to their birth month.)

You can register as a member from the Member Registration Screen.
Please fill in the required information on the account creation screen. After submission, you will receive a member registration email.
*If you are using spam prevention or domain-specific reception settings, please set your settings to allow reception from the [nagatani.co.jp] domain.

＞How to use My Page

Once you register as a member, you can make the following changes, confirmations, and additions on "My Page."

・Delivery of member-only email newsletters
・No need to enter address or phone number for subsequent purchases
・Registration, editing, and addition of delivery addresses
・Confirmation of order history

＞Forgot your password?

If you have forgotten the "password" you registered when creating your account, please reissue it from "Forgot your password?" on the login page.

＞About inquiries

If you have any questions, please check the Frequently Asked Questions first. If your issue is not resolved, please feel free to contact us via the inquiry form or by phone.

When contacting us via the form, please be sure to enter your name, email address, and inquiry details.
Also, for inquiries regarding orders or changes to order details, please be sure to include your "order number."

Email inquiries
Please contact us via the Inquiry Form.

Phone inquiries
06-6728-0129
Reception hours: 10:00-18:00 (weekdays only)

＞How to order

1. Find products on the site
It is convenient to register as a member to purchase products on this site. If you wish to register as a member, please proceed with the procedure here.
Please navigate to the detailed page from the products displayed on the site, or to the product list page from "Categories" in the top menu.

2. Confirm the product design and color, and add to the shopping cart
Select your desired product/color and click the "Add to Cart" button.

3. Confirm your order details
Click the "View Cart" link or the "Bag logo" in the top menu to check the contents of your "Cart". If there are no issues with the contents, click the "Proceed to Checkout" button to continue with the purchase process.

4. Enter customer information, etc.
Please enter your customer information, specified delivery address, specified payment method, specified desired delivery date and time, and other inquiry items as needed.
If you are a registered member, please check if the information registered in your customer information is reflected.
Confirm the order details and if there are no issues, click the "Place Order" button to confirm your order.

5. Order completion
Once the order acceptance process is complete, an automatic email confirming order acceptance will be sent to your registered email address.

＞About communication from our company

As part of NAGATANI's efforts to combat unauthorized card use,
if a transaction with a potential for unauthorized use by a third party is detected, we will contact the customer by phone.
Transactions for which we cannot confirm the cardholder's identity by phone will be temporarily canceled.
If you receive a cancellation email, please use another payment method and place your order again.

＞Order content confirmation

After completing your order, an automatic email with the subject line "[Order Confirmation]" will be sent to your registered email address.
This email is important for your order. Please check the content and save it until the transaction is completed.
If your order is not completed successfully or if your email address is incorrect, you will not receive it. In that case, please contact us via the inquiry form.
Also, if you have set up domain-specific reception for spam prevention, you may not receive emails from us.
We apologize for the inconvenience, but please set your domain-specific reception to [nagatani.co.jp].
In addition, members can check their order details from "Purchase History List" on "My Page."

＞Flow until product shipment

*While we thoroughly manage inventory, in the unlikely event that a product you ordered is out of stock, we will contact you by email or phone.
*Please note that if orders are busy, it may take longer than usual to ship your order.

1. For customers using credit card payments or online payments
After confirmation of approval from the card company, we will proceed with preparing your order for shipment.

2. For customers using deferred payment (Paidy)
Please wait for your product to be shipped.
You will receive an email notification for Paidy payment requests on the 1st of the month following your Paidy usage month, and payment is due by the 10th.

3. For customers using bank transfer
After confirming payment, we will ship the product.

4. For customers who order Color Select Order
We will send a separate order confirmation email from our store.
As a guideline for shipping, it will be approximately 2 to 3 months after order confirmation.
Please note that cancellations or returns due to customer convenience after order confirmation are not possible.

＞About payment

We offer the following payment methods:

・Credit cards and various payment services
・Amazon Pay
・Rakuten Pay
・PayPay
・Deferred payment (Paidy)
・Bank transfer

Please select your payment method in the shopping cart.
Please pay the total of the price displayed for each product, consumption tax, shipping fee, and any applicable fees for each payment method.

■Credit Card Payment / Various Payment Services
We accept "VISA, Mastercard, American Express, JCB, shopPay, Apple Pay, Google Pay".
Credit cards with a different name than the orderer cannot be used.
*Please note that the credit company may contact you to verify your identity.
*All payments are to be made in a single lump sum.

■Amazon Pay
This is a service that allows you to pay for products and services on Amazon Pay-compatible sites and applications using the address information and credit card information registered in your Amazon.co.jp account.
For more details, please refer to the Amazon Pay FAQ.

*Please note that payment may be charged before the product is delivered when ordering reserved items.

*An Amazon.co.jp account is required.
*Bank transfer and cash on delivery are not available.
*Amazon points are not awarded.
*Amazon points cannot be used.

■PayPay
This is a payment method using your charged PayPay balance.

■Rakuten Pay
You can make smooth payments using your usual Rakuten ID and password.
Earn Rakuten Points! Please use Rakuten Pay for an "easy," "secure," and "advantageous" experience.
*Rakuten Points are only earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

After payment is completed, Rakuten Pay will send an "acceptance complete" email to the email address registered with your Rakuten ID.
You can check your Rakuten Pay usage history on the following site:
https://my.checkout.rakuten.co.jp/ust/TRA01_01.do

■Deferred payment (Paidy / ペイディ)
Paidy is a post-payment method that does not require a credit card. You can pay at convenience stores or banks the month after your order. Since you can ship before payment, you can receive your products immediately. Please select Paidy on the payment method selection screen and use it.
*Paidy is a payment service provided by "Paidy Inc." You will receive payment notifications from Paidy, not from our company. Paidy payment notifications will arrive by email on the 1st of the month following your Paidy usage month, and payment is due by the 10th.
You can also check your billing information from the 1st of the month following your usage month on MyPaidy (an account created when you first used Paidy).
Depending on the content of your order, we may ask you to change the payment method.

■Bank transfer
Once your product order is confirmed, this payment method involves depositing the payment into NAGATANI's bank account.
Once payment is confirmed, preparation for product shipment will begin.
However, for reserved items and semi-custom orders, shipment will be processed once the product arrives.

Bank Name: PayPay Bank
Branch Name: Suzume Branch
Account Number: Ordinary 2683420
Account Name: NAGATANI NETSHOP Co., Ltd.
*Bank transfer fees are borne by the customer.

Orders for which payment cannot be confirmed within 7 days from the date of purchase will be canceled.
▲Please make transfers using the name of the orderer▲
If you are making a transfer under a former name or a name other than your own, please be sure to contact us in advance.
If the remitter is unknown, we will contact the relevant person by email. Thank you for your cooperation.

＞About receipts

After the delivery status of the relevant order in "Order History" on My Page changes to [Shipped], a [Issue Receipt] button will appear in the order details, allowing you to issue a PDF receipt.

・Only one receipt can be issued per order. Once issued, the [Issue Receipt] button will disappear.
・The honorific (様) for the addressee will be automatically printed.
・The addressee can be up to 32 full-width characters. "上," "上様," or a blank field cannot be issued.
・The receipt issue date will be the "shipment date" of the ordered product.
・If you have any questions, please contact us by email.

For orders for which receipts are not issued
・Deferred payment (Paidy)
This will be reflected on the customer's screen automatically registered at the time of payment [My Paidy].
Your usage statement will serve as your receipt.
If paying at a convenience store, please use the payment slip from the time of transfer; if paying by direct debit, please use the bankbook entry in conjunction.

＞About shipping

Ordered products will be shipped within one week after inspection.
All deliveries will be made by Yamato Transport.

*If the orderer and recipient are different
The delivery note and any items indicating the price will not be included. If you require something different from the usual handling, please specify it in the "remarks column" when placing your order or send us a message via "inquiry."
We will flexibly accommodate your request.

＞About shipping fees

If the total order amount is 30,000 yen (excluding tax) or more, shipping is free.

Shipping fee list
・Hokkaido 1600 yen
・Shinetsu, Tohoku, Hokuriku 750 yen
・Kanto 750 yen
・Tokai 750 yen
・Kansai 750 yen
・Chugoku, Shikoku 750 yen
・Kyushu 750 yen
・Okinawa 1600 yen

＞Delivery date and time specification

Please select your desired date and time for delivery when placing your order.

Delivery time slots
No preference, Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00

*Please note that in some areas, such as remote islands, time slot services or specified delivery dates may not be available.
*Delivery may not be possible as requested due to weather or traffic conditions.
*Some products, such as reserved items and Color Select Order items, cannot be specified.

＞About cancellations

In the unlikely event that you wish to cancel your order after placing it, please contact us immediately to cancel.
Please note that cancellations cannot be accepted if the item has already been handed over to the delivery company. We appreciate your understanding.

For made-to-order products (including Color Select Order), cancellations, changes to the model, or returns are not accepted after the order has been placed.

＞About returns and exchanges

Please check the contents of your order immediately upon arrival.

While we take every precaution with product quality, we will promptly address any initial defects, incorrect items, or damage/scratches caused by delivery accidents.

*NAGATANI products use natural leather. The leather handled by our brand may have small scratches, blood streaks, tiger marks, etc., but this is proof that it is natural leather, so please enjoy the various expressions as a characteristic of the leather; these do not constitute initial defects.

Returns/exchanges due to customer circumstances
If you contact us within 7 days of product arrival to request an exchange or return, we will accept it for unused items only.
Please be sure to contact us in advance by email (info-onlineshop@nagatani.co.jp) or phone (06-6728-0129).

Cases where returns/exchanges cannot be accepted
・If you contact us 8 or more days after product arrival
・Products from which the NAGATANI logo tag has been removed or discarded.
(If the tag is missing, we will consider the product to have been used.)
・Returns without prior contact or confirmation
・Products that have been used once or more
・Products that have been stained or damaged by the customer
・Other products determined to have clear signs of use upon inspection at our company's arrival point
・Lucky bags or SALE items
・Made-to-order products (such as Color Select Order, Cell)
・Pre-order products

Return period:
Please be sure to contact us in advance within 7 days of product arrival.
*We will contact you later regarding the return method.

Return shipping fee:
Please note that shipping fees will be borne by the customer. We cannot accept returns with cash on delivery.

About refunds:
*After we confirm the return of the product, the refund process will begin, and it will take approximately 1-2 weeks to complete the refund.
It may take longer if there are consecutive holidays or long holiday periods such as year-end and New Year holidays. Thank you for your understanding.
If the refund is made by bank transfer, bank transfer fees will be deducted from the refund amount.
Please note that shipping fees charged at the time of shipment cannot be refunded.

＞About long-term absence

After shipment, the maximum holding period for packages by Yamato Transport is 7 days, regardless of the reason.
If you have an absence notification, please promptly request redelivery from the nearest office listed on the notification.
Please be sure to receive your package.

Please note that if a product is returned due to a long-term absence on the customer's part, we may refuse future transactions.

＞About repairs

We accept repairs so that you can cherish your purchase for a long time.
Please feel free to contact us via the [Inquiry Form].

When inquiring, please provide your order information, product name, product condition, and repair location.
*Please note that we may not be able to accept repairs depending on the condition.

For more details, please see About Repairs and Maintenance.

＞About product images

While product images are posted as close to the actual product as possible, the actual colors may differ depending on your computer, mobile screen settings, or model.
The actual color may appear slightly different depending on the type of light source during shooting, such as sunlight, natural light, or artificial lighting.

Please note that all rights, including copyright, for all images and product photos posted on this site are managed and owned by our company.
Unauthorized use of images by reprinting beyond the scope of personal use is prohibited.

＞About sizes

All products are sized uniquely by NAGATANI.
Slight discrepancies may occur depending on the measurement method.

＞About international shipping

Currently, this service does not offer international shipping.
If you wish to ship internationally, please contact us via individual email (info-onlineshop@nagatani.co.jp).
We will confirm your desired product and shipping region, then inform you of payment methods and shipping fees.

*Please note that some regions may not be deliverable.

＞If you don't receive emails

When we send emails, they are sent from info-onlineshop@nagatani.co.jp.
You may not receive emails from us for the following reasons:

・Incorrect email address, mobile phone domain-specific reception settings
・Consecutive use of "." (dots) or "-" (hyphens) in the email address, or insertion immediately before the "@" mark
・Mailbox capacity overflow, receiving issues with free email services
・Spam (folder) settings, antivirus software settings

If you have set up domain-specific reception for spam prevention, you may not receive emails from us.
We apologize for the inconvenience, but please set your domain-specific reception to [nagatani.co.jp].

If you have any questions, please feel free to contact us.

Guidebook

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