Usage Guide

＞For First-time Users

This website is the NAGATANI Official Store, operated by NAGATANI Co., Ltd. (hereinafter referred to as "our store").
It is available 24 hours a day, so please feel free to use it anytime!

Before using this site, please read our shopping guide and proceed only after understanding its contents.
Please note that our store operates without directly managed stores, retailers, or department stores in Japan. We appreciate your understanding.

＞About Member Registration

Member registration is free, and no admission fee or annual fee is required.
We offer various benefits to our members.

　1. Saves you the trouble of entering delivery information from next time, allowing for quick orders.
　2. You can subscribe to our email newsletter, full of the latest information.
　3. Add your date of birth to My Account to receive a birthday coupon.
(*This coupon is valid only for members who have registered by the month before their birthday month.)

You can register as a member from the Member Registration Screen.
Please fill in the required information on the account creation screen. After submission, you will receive a member registration email.
*If you have spam protection or domain-specific reception enabled, please set your domain to receive emails from [nagatani.co.jp].

＞How to Use My Page

Once you register as a member, you can make the following changes, confirmations, and additions on "My Page."

・Receive member-exclusive email newsletters
・No need to enter address or phone number for subsequent purchases
・Register, edit, and add delivery addresses
・View order history

＞Forgot Password

If you have forgotten the "password" registered when you created your account, please re-issue it from "Forgot password? Click here" on the login page.

＞Contact Us

If you have any questions, please check our Frequently Asked Questions first. If you cannot find a solution, please feel free to contact us via the inquiry form or by phone.

When contacting us via the form, please make sure to enter your name, email address, and inquiry content.
Also, for inquiries regarding orders or changes to order details, please be sure to include your "order number."

Inquiries by email:
Please contact us via the Contact Form.

Inquiries by phone:
06-6728-0129
Reception hours: 10:00-18:00 (Weekdays only)

＞How to Order

1. Search for products on the website
It is convenient to register as a member to purchase products on this site. If you wish to register as a member, please proceed with the Member Registration.
Transition to the product detail page from the products displayed on the site, or transition to the product list page from "Categories" in the top menu.

2. Check the product design, color, etc., and add it to the shopping cart
Select your desired product/color and click the "Add to Cart" button.

3. Confirm your order details
Click the "View Cart" link or the "Bag logo" in the top menu to check the contents of your "Cart." If there are no issues with the contents, click the "Proceed to Checkout" button to proceed with the purchase process.

4. Enter customer information, etc.
Enter customer information, specify the delivery address, specify the payment method, specify the desired delivery date and time, and other inquiry items as necessary.
If you have registered as a member, please confirm that the information registered in your customer information is reflected.
Confirm your order details, and if there are no issues, click the "Place Order" button to confirm your order.

5. Order Completion
Once the order processing is complete, an automatic order confirmation email will be sent to your registered email address.

＞About Contact from Us

As part of NAGATANI's efforts to combat unauthorized card use,
if we detect a transaction that may be subject to unauthorized use by a third party, we will contact the customer by phone.
Transactions for which we cannot confirm the identity of the user by phone will be canceled temporarily.
If you receive a cancellation email, please use another payment method and place your order again.

＞Order Confirmation after Ordering

After completing your order, an automatic email with the subject line "[Order Confirmation]" will be sent to your registered email address.
This email is important for your order. Please check its contents and save it until the transaction is complete.
If your order was not completed successfully or if your email address is incorrect, you will not receive this email. In such cases, please contact us via the inquiry form.
Also, if you have set domain-specific reception for spam prevention, you may not receive emails from us.
We apologize for the inconvenience, but please set your domain to receive emails from [nagatani.co.jp].
In addition, members can check their order details from "Purchase History List" on "My Page."

＞Flow Until Product Shipment

※While we thoroughly manage our inventory, in the unlikely event that a product you ordered is out of stock, we will contact you by email or phone.
※Please note that if orders are concentrated, it may take longer than usual for shipping.

1. For customers using credit card payment or online payment
After card company approval, we will sequentially proceed with preparing the product for shipment.

2. For customers using deferred payment (Paidy)
Please wait for product shipment.
Paidy payment notifications are sent on the 1st of the month following the month of use, with payment due by the 10th.

3. For customers using bank transfer
After confirming payment, we will ship the product.

4. For customers ordering Color Select Order
We will send you a separate order confirmation email from our store.
The estimated shipping time is approximately 2 to 3 months after order confirmation.
Please note that cancellations or returns due to customer convenience are not permitted after the order is confirmed.

＞About Payment

We offer the following payment methods:

・Credit cards and various payment services
・Rakuten Pay
・PayPay
・Bank transfer

Please select your payment method in the shopping cart.
Please pay the total amount, which includes the price displayed for each product, consumption tax, shipping fee, and any fees associated with your chosen payment method.

■Credit Card Payment / Various Payment Services
We accept "VISA, Mastercard, American Express, JCB, shopPay, Apple Pay, Google Pay."
Credit cards with a different name than the orderer cannot be used.
※Please be aware that the credit card company may contact you to verify your identity.
※All payments are made in a single lump sum (1-time payment).

■PayPay
This is a payment method using your charged PayPay balance.

■Rakuten Pay
You can make smooth payments using your usual Rakuten ID and password.
Earn Rakuten Points! Please use Rakuten Pay, which is "easy," "secure," and "economical."
※Rakuten points are only earned for payments made with Rakuten Card, Rakuten Points, or Rakuten Cash.

After payment is completed, Rakuten Pay will send a "Reception Completed" email to the customer's email address registered with their Rakuten ID.
You can check your Rakuten Pay usage history on the following site:
https://my.checkout.rakuten.co.jp/ust/TRA01_01.do

■Bank Transfer
Once your product order is confirmed, this payment method involves depositing the fee into NAGATANI's bank account.
Once payment is confirmed, preparations for product shipment will begin.
However, for pre-order and semi-custom products, shipping procedures will commence as soon as the products arrive.

Bank Name: PayPay Bank
Branch Name: Suzume Branch
Account Number: Normal 2683420
Account Name: KABUSHIKIGAISHA NAGATANI NET SHOP
※Transfer fees are borne by the customer.

Orders for which payment cannot be confirmed within 7 days from the purchase date will be canceled.
▲Please make the transfer using the name of the person who placed the order▲
If you are making a transfer using a maiden name or a name other than your own, please be sure to contact us in advance.
If the payer is unknown, we will contact the relevant person by email, so please cooperate.

＞About Receipts

After the shipping status of your order in "Order History" on My Page becomes [Shipped], a [Issue Receipt] button will appear in the order details, allowing you to issue a PDF receipt.

・Only one receipt can be issued per order. Once issued, the [Issue Receipt] button will disappear.
・The honorific title (sama) for the addressee will be automatically printed.
・The addressee name must be within 32 full-width characters. "Ue," "Uesama," or blank cannot be issued.
・The receipt issue date will be the "shipment date" of the ordered product.
・If you have any questions, please contact us by email.

About orders for which receipts cannot be issued
・Deferred payment (Paidy)
It will be reflected in the customer screen [My Paidy] which is automatically registered at the time of payment.
Your usage statement will serve as your receipt.
If paying at a convenience store, please use the payment slip from the time of transfer; if paying by bank transfer, please use your passbook entry in conjunction with this.

＞About Shipping

Ordered products will be shipped within one week after inspection.
All shipments are made via Yamato Transport.

※If the orderer and recipient are different
Delivery notes and items showing prices will not be included. If different from normal handling, please specify in the "Remarks" field when ordering or send a message via "Contact Us."
We will handle it flexibly, so please let us know.

＞About Shipping Fees

If the total order amount is 30,000 yen (excluding tax) or more, shipping is free.

Shipping fee list
・Hokkaido: 1600 yen
・Shinetsu, Tohoku, Hokuriku: 750 yen
・Kanto: 750 yen
・Tokai: 750 yen
・Kansai: 750 yen
・Chugoku, Shikoku: 750 yen
・Kyushu: 750 yen
・Okinawa: 1600 yen

＞Delivery Date and Time Specification

For delivery date and time, please select your preferred date and time when placing your order.

Delivery time slots
No preference, Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00

※Please note that for some regions, such as remote islands, time slot designation service or specified delivery date may not be available.
※Please note that your request may not be met due to weather or traffic conditions.
※Some products, such as reserved items and Color Select Order, cannot be specified.

＞About Cancellations

In the event that you wish to cancel an order after placing it, please contact us immediately to request the cancellation.
If the item has already been handed over to the delivery company, we cannot accept cancellations. Thank you for your understanding.

For made-to-order products (including Color Select Order), we do not accept cancellations, changes in style, or returns after the order has been placed.

＞About Returns and Exchanges

Please check the contents of your order immediately upon arrival.

While we take every precaution regarding product quality, we will promptly address any initial defects, incorrect items, or damage/scratches incurred during delivery.

※NAGATANI products use natural leather. The leather handled by our brand may have minor scratches, blood vessels, tiger stripes, etc., but these are proof that it is natural leather, and we ask you to enjoy the various expressions as individual characteristics of the leather. These are not considered initial defects.

In case of returns/exchanges due to customer circumstances
If you contact us within 7 days of product arrival with your intention to exchange or return, we will accept it only for unused items.
Please be sure to contact us in advance via email (info-onlineshop@nagatani.co.jp) or phone (06-6728-0129).

Cases where returns/exchanges cannot be accepted
・If you contact us more than 8 days after product arrival
・Products from which the NAGATANI logo tag has been removed or discarded.
(If the tag is missing, we will assume the product has been used.)
・Returns without prior contact and confirmation
・Products that have been used once or more
・Products that have been soiled or damaged by the customer
・Other products that are clearly deemed to have been used upon arrival at our company
・Lucky bags or SALE items
・Made-to-order products (such as Color Select Order, Cell)
・Pre-order products

Return period:
Please be sure to contact us within 7 days of product arrival.
※We will contact you later regarding return methods.

Return shipping costs:
Please note that shipping costs will be borne by the customer. We cannot accept returns with freight collect.

About refunds:
※After we confirm the return of the product, it will take about 1 to 2 weeks for the refund process to be completed.
It may take longer if there are long holidays such as consecutive holidays or New Year's holidays. Please understand this in advance.
In the case of refunds by bank transfer, transfer fees will be deducted from the refund amount.
Also, if shipping costs were included at the time of shipment, they cannot be refunded.

＞About Long-term Absence

After shipment, the storage period for packages by Yamato Transport is a maximum of 7 days, regardless of the reason.
If you receive a不在票 (absence notice), please promptly request re-delivery to the nearest branch office listed on the notice.
Please make sure to receive your product.

Please note that if a product is returned due to long-term absence caused by customer convenience, we may refuse future transactions.

＞About Repairs

We accept repairs so that you can continue to enjoy your purchased items for a long time.
Please feel free to contact us first via the [Contact Form].

When contacting us, please provide your order information, product name, product condition, and the area needing repair.
※Please note that we may not be able to accept repairs depending on the condition.

For more details, please refer to About Repairs and Maintenance.

＞About Product Images

We strive to post product images that are as close to the actual product as possible, but the actual colors may differ depending on your computer, mobile screen settings, or model.
The actual color may appear slightly different depending on the type of light source during shooting, such as sunlight, natural light, or artificial lighting.

Please note that all rights, including copyrights, to all images and product photos posted on this site are managed and owned by our company.
Unauthorized use of images by reprinting beyond the scope of private use is prohibited.

＞About Sizes

All product sizes are measured independently by NAGATANI.
Slight discrepancies may occur depending on the measurement method.

＞About International Shipping

Currently, this service does not offer international shipping.
If you wish to ship internationally, please contact us via individual email (info-onlineshop@nagatani.co.jp).
We will confirm your desired product, delivery region, etc., and then inform you of the payment method and shipping fees.

※Please note that some regions may not be deliverable.

＞If You Don't Receive Emails

When we send emails, they are sent from info-onlineshop@nagatani.co.jp.
You may not receive emails from us for the following reasons:

・Incorrect email address, mobile phone domain-specific reception settings
・Email address contains consecutive ".” (dots) or "-" (hyphens), or they are inserted immediately before the "@" mark
・Mailbox capacity exceeded, free email reception issues
・Spam (folder) settings, antivirus software settings

If you have set domain-specific reception for spam prevention, you may not receive emails from us.
We apologize for the inconvenience, but please set your domain to receive emails from [nagatani.co.jp].

If you have any questions, please feel free to contact us.

Usage Guide

Shop Now

OAF-03

SILLAGE [SIENNA]

SILLAGE [BLACK]

SILLAGE [OAK]

EMMA [SIENNA]

ELSA [SIENNA]

EMMY [SIENNA]

ELLIE [SIENNA]

SARAH [SIENNA]

SARAH [BEIGE]